If for any reason you are unhappy with your purchase and wish to return it, we are happy to offer a full refund. Please note, we do not offer exchanges.
Returns may be requested within 3 calendar days from receipt of parcel (minus cost of shipping). Once authorized, the parcel has to be returned to our warehouse within 7calendar days (14 days for international returns). There is no refund for shipping fees.
Please note: ALL items below are FINAL SALE due to hygiene reasons.
- All Sale items are final sale.
- Gift cards are all final sale.
- All hair accessories and socks are final sale.
- Bathing suits may be returned, but need to have hygienic strip still attached and all original tags, packaging in place.
If your return arrives to us over 7 days after return authorization date (14 if international), the return will not be accepted. At that point we will offer you an option of shipping the item back. Return shipping fees will apply.
If an item is received damaged, you must contact us within 3 calendar days of receiving the item. For damaged items you will be provided an exchange for a new same item, where possible.
We cannot price adjust or cancel orders if 24hr has passed since you placed your order.
Please note that Custom Orders cannot be returned. Pre-orders can be returned if authorized, however a 25% Re-Stocking Fee will apply.
Please inspect items upon receiving them, if you do not notify us of any issue within 3 days of delivery, we cannot help you. The date of Package delivery is day 1 of the 7 days allowed for returns.
To be eligible for a return, your item must be unused and in same condition that you received it. It must also be in original packaging with tags attached if applicable and it shows no signs of having been worn or washed. To complete your return, we require a receipt or proof of purchase. Please note that once your return is approved you must return the item to us within 3 calendar days. If more than 3 days go by, your return will be void and the item will be sent back to you.
Customers are responsible for return shipping. Contact us for returns approval and instructions. Info@LittlePiltzintli.com
Little Piltzintli are not be responsible for damage or loss of item(s) during the returning process. We advise choosing Priority Shipping to include insurance coverage for your orders. Little Piltzintli is not responsible for lost or stolen packages. We reserve the right to reject any exchange request that does not fulfil our Return & Exchange Policy.